- We will help you choose a bouquet;
- We will help you place your order;
- We will report the current order status;
- We will tell you about the delivery options.
The store is temporarily closed until the situation stabilizes
On this page you can see what each order status means and when it is assigned to an order.
Basic order statuses:
Open - This order status is automatically assigned after it is placed in the store.
Pending payment - Order is checked by the operator. We expect receipt of payment for the order.
Paid - Payment for the order is received. After checking by the manager, the order will be confirmed
Confirmed - The order is confirmed by the manager. Expected delivery of the order on the specified date and time
Completed - Order is delivered to Recipient.
Cancelled - This status is assigned to orders that were not paid for or if the Customer canceled the order.
Additional order statuses:
Verifying - this status can be assigned:
a) automatically when paying by payment method with payment verification by payment service (2Checkout.com);
b) manager of the company if there was an error in payment and a payment check is required or if the payment / execution process of the order is to be suspended.
Failed - An error occurred while paying for the order. If an error occurs, the funds can be written off from the Customer's account. Status " Failed " manually changes the manager of company to " Verifying ", after which the payment is additionally checked. If the payment was not withdrawn from the Customer's account, the order status is changed to " Pending ", and if payment is successful - the order will be assigned a status " Failed ".
Hold - the store manager can not contact you to clarify the details of your order: we do not have your phone number or mail, You do not answer calls or letters, the specified phone number does not work.
Refunded - the status when the funds are refunded (if the Customer canceled the order or compensation is made).